Position
Senior Administrative Assistant & Front of House (Hybrid Role)(Hospitality & Tourism)
Location
Wing's Wildlife Park, Gunns Plains TAS 7315Employment Type: Casual or PermanentHours on Offer: 4–5 days per week (26–32.5 hours)Hourly Rate: $33–$36 (depending on experience)Start Date: May 2026
About Us
Wing's Wildlife Park is a family‐owned, multi‐award‐winning tourist destination offering a wildlife park, campground, accommodation, and country‐style café. With over 30 years of operation, we provide visitors with a relaxing, nature‐filled experience. We operate 7 days a week, including public holidays (closed on Christmas Day and Anzac Day).
About the Role
This hybrid position combines Front of House (FOH) responsibilities with Senior Administrative leadership. You will be a key part of ensuring exceptional visitor experiences while maintaining efficient business operations.
Front of House (FOH) Responsibilities
* Welcome guests and provide a professional, friendly first impression.
* Manage admissions, bookings, and ticket sales.
* Provide information on park attractions, accommodation, and camping.
* Promote and upsell wildlife experiences.
* Answer phone enquiries promptly and professionally.
* Assist with events, birthday parties, and catering.
* Operate and maintain the gift shop (sales, stock, presentation, cleanliness).
* Support café operations (taking orders, serving food and drinks as needed).
* Maintain a clean, organised, and efficient workspace.
* Open and close café and retail areas, including till reconciliation.
* Train and support new team members.
* Follow all safety and security procedures.
Senior Administrative Responsibilities
* Oversee daily administrative operations across the business.
* Supervise and support administrative staff.
* Develop and improve office systems, policies, and procedures.
* Manage schedules, bookings, and internal coordination.
* Prepare reports, correspondence, and documentation.
* Assist with budgeting, expenses, and purchasing.
* Maintain accurate records and databases.
* Liaise with internal teams, suppliers, and external partners.
* Ensure compliance with company policies and relevant regulations.
* Identify and implement process improvements.
Key Requirements – FOH
* Strong customer service and communication skills.
* Excellent organisational and time management abilities.
* Ability to work efficiently in a fast‐paced environment.
* Proactive and solution‐oriented mindset.
* Confident handling of customer enquiries and complaints.
* Cash handling and basic math skills.
* Professional presentation and reliability.
* Availability to work weekends and public holidays (9:30am – 4:30pm; no split shifts).
* Responsible Service of Alcohol (TAS) – or willingness to obtain within 1 month.
Key Requirements – Senior Administration
* Minimum 5 years' experience in administration or office management.
* Proven leadership and team coordination skills.
* Strong organisational and multitasking abilities.
* High attention to detail.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office or Google Workspace.
* Ability to manage confidential information.
* Strong problem‐solving and decision‐making skills.
Staff Training and Competency
* Documented experience and qualifications in wildlife or similar hospitality/administration roles preferred.
* In‐house training programs provided, including induction and ongoing professional development.
* Support for learning and adhering to safety, welfare, and operational protocols.
What We Offer
* Competitive hourly rate based on experience.
* Supportive, friendly team environment.
* Subsidised onsite accommodation.
* Staff discounts and additional perks (e.g., café/retail discounts, free park entry, professional development opportunities).
Additional Information
* Applicants must reside in Tasmania or be ready to relocate.
* Availability for paid trial shifts is required.
* Visa sponsorship is not available for this role.
How to Apply
* Submit a resume and cover letter outlining your suitability for the role.
* Include references if available.
* Indicate your earliest availability.
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