Key Responsibilities:
* Management of Wholesale Field Accounts
* Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner
* Creating and Uploading of pre-orders and contracts in line with pre-order timelines
* Perform required maintenance on pre-orders
* Reviewing of contracts and orders as per the Rules of Engagement
* Processing of contract call offs in season within specified timelines for pre-orders and refills
* Management of Order Book is an ongoing requirement
* Communication and liaison with the sales team on a regular basis
* Providing product information, pricing queries and processing orders into the system
* Follow up of customer requests, issues and complaints to resolution
* Achievement of agreed department KPI’s to drive superior service delivery
* Developing a strong understanding of the Company’s product range
* Contributing to the team’s continuous improvement initiatives and targets
* All testing as required within SAP systems
Knowledge, Skills and Abilities :
* A strong customer service focus
* A high level of problem solving ability
* Highly developed organisational and time management skills
* Superior attention to detail and accuracy
* Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners
* Ability to contribute to a team environment where performance is measured
* Experience in working under pressure to meet deadlines and conflicting priorities
* Strong Microsoft Office skills are essential and experience using SAP is desirable
* A flexible and professional approach is imperative
Requisite Education and Experience / Minimum Qualifications:
* University degree or equivalent
Key Interfaces:
* Sales
* Supply Chain: Purchasing and Order Fulfilment
* Finance: Credit
* IT
* Merchandising team
* Warehouse
* External Freight companies
* External Customers