49 Park Rd, Milton QLD 4064, Australia
Position Overview
Patient Services Officer – Greenslopes and Milton Clinic – Permanent Full‐time.
Your Impact
First point of contact for patients, ensuring smooth, respectful, and informed experience.
Key Responsibilities
* Manage appointment bookings, rescheduling, and patient communications.
* Liaise with hospital staff, doctors, and clinical teams.
* Check patient GP referrals and Medicare data for accuracy.
* Answer incoming calls promptly and professionally.
* Process billing and receipting for patient accounts, including Medicare and DVA.
* Support the team with efficient use of our Health Track system.
What You'll Bring
* Experience in administration or customer service, ideally in healthcare or aged care.
* Strong time management and prioritisation skills.
* Excellent communication skills with the ability to support patients sensitively.
* Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred).
* Ability to work independently and as part of a team in a fast‐paced environment.
* A calm, professional attitude and a positive approach to fluctuating workloads.
* A collaborative mindset and a commitment to continuous improvement.
* High attention to detail and comfort with clinical administration software.
Benefits
* Working with a nationally respected team of healthcare professionals.
* Flexible work arrangements where possible to support work‐life balance.
* Performance‐based recognition and support for career progression.
* Access to salary packaging and wellbeing initiatives.
Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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