Delivery Practice Manager, Global ProServe Security
Job ID: 10399301 | Amazon Web Services Singapore Private Limited
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Global ProServe Security team. You will manage a team of ProServe Delivery Consultants while supporting AWS our largest customers through transformative projects. You'll leverage your Security background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You are primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work.
Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers and then talk in technical depth with teams, cultivating strong customer, Sales, and ProServe team relationships that enable exceptional business performance. DPM success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. You will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
* Building and managing a high‐performing team of Delivery Consultants
* Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
* Developing and overseeing the implementation of innovative, forward‐looking IT strategies for customers
* Managing practice P&L, ensuring on‐time and within‐budget delivery of customer engagements
* Driving business development initiatives and exceeding customer satisfaction targets
Basic Qualifications
* Bachelor's degree in Computer Science, Math, or a related field
* Knowledge of infrastructure‐as‐a‐service (IaaS) cloud computing transition challenges
* Experience in IT consulting/management with IT Transformation in a customer‐facing role
* Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
* Experience in enterprise architecture including virtualization technologies & distributed architecture
* Experience managing and delivering large‐scale enterprise IT projects
Preferred Qualifications
* Experience with design of modern, scalable delivery models for technology consulting services
* Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
* Experience in financial modeling, P&L management or analysis
* Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
* Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels
* Experience working with, presenting to, and negotiating with C‐level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals
* Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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