OverviewAged and Disability Support Services Full time/ Part time$90,000 – $110,000 per yearBusiness Development & Client AcquisitionBuild referral networks with LACs, Support Coordinators, and healthcare professionalsIdentify new opportunities and help grow our PortfolioBuild and maintain strong relationships with prospective and existing clients, their families, and key external stakeholdersActively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking eventsIdentify and pursue new business opportunities across referral networks, partnerships, events, and community channelsConduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clientsMeet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
Must be comfortable with KPI driven roleCollaborate on the development and implementation of creative marketing and referral initiativesMaintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals
Client On-boarding & Service CoordinationOversee the client on-boarding process, ensuring a seamless transition from enquiry to active serviceGuide clients and families through available service options, funding pathways, and expectationsProvide clear documentation and handover to operational teams post-on boardingEnsure new clients receive a high-quality on-boarding experience that fosters long-term engagement
Client Relationship ManagementAct as the primary contact during on-boarding and early service delivery phasesMonitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experienceFoster trust and rapport with clients and their families through consistent communication and professional service deliverySupport retention strategies by ensuring client expectations are met and exceeded during the initial engagement period
Skills & ExperienceExperience in a business development or intake-focused role, NDIS support or case coordination ideally within disability servicesMinimum 5+ years of relevant experience requiredEstablished and/or the ability to build strong relationships with customers, case managers and other key stakeholdersHigh-level communication, negotiation, and relationship-building skillsWill give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based servicesDemonstrated initiative, sound judgement, and ability to work autonomouslyExperience using CRM or care management systems (desirable)Current driver\'s license and willingness to travel as needed
AdditionalIf this sounds like the perfect opportunity for you, we would love to hear from you.Versatile and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.
What We OfferWork the hours that suit you, so you can easily juggle life\'s other commitmentsWork close to home – Work local, and assist people in and around your own communityTraining – Grow your knowledge and skills with our training programs and online Learning Management SystemEmployee Assistance Program – If you ever need additional counselling or support, we\'re always here to helpWeekly Pay – Stay on top of your cash flow and your everyday expenses with weekly payRecognition Programs – We have local and national programs in place to reward and recognise our team membersWorking with Just Better Care – Apply with Indeed
Application DetailsPersonal Details * Required fieldTitle *First name *Last name *E-mail *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URLQuestionsQ
1. How many years\' experience do you have as a Business Development Manager?
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2. How many years of people management experience do you have?
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3. Do you have a current Australian driver\'s licence?
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4. Do you have experience in a role which requires relationship management experience?
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5. Do you have a current NDIS Worker Screening Check ?
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