As a seasoned systems professional, you will oversee the delivery of complex projects and lead technical solutions for our clients. This role combines hands-on engineering with project leadership and client engagement, offering the opportunity to shape infrastructure solutions and drive technology outcomes across a diverse client base.
You will take ownership of end-to-end IT projects, from scoping and planning through to implementation and handover, while providing expert-level technical support. You will work closely with clients to design and deliver tailored solutions, mentor junior technicians, and ensure service delivery meets the highest standards.
Your expertise will span Microsoft 365 technologies (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure Active Directory, Defender for Office 365), as well as infrastructure, networking, and cloud solutions. You will play a pivotal role in ensuring security, compliance, and business continuity for clients.
Key Responsibilities
* Deliver IT infrastructure and cloud projects from initiation to completion.
* Scope, design, and implement solutions across Microsoft 365, Azure, and on-premise environments.
* Manage project budgets, risks, and client communications.
* Provide high-level troubleshooting and technical support across server, desktop, and cloud environments.
* Administer and optimise Microsoft 365 technologies, including identity, security, and collaboration tools.
* Mentor junior team members and foster a culture of collaboration and continuous improvement.
* Partner with sales and service teams to scope technical requirements and identify opportunities.
* Deliver outstanding customer service, ensuring client satisfaction at all stages of engagement.
Required Skills & Qualifications
* Possess relevant IT qualifications (diploma or higher).
* Hold 5+ years' experience in systems engineering, network operations, or IT project delivery.
* Demonstrate strong technical expertise across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD).
* Show hands-on experience with infrastructure upgrades, networking, and security solutions.
* Prove a track record in scoping and delivering technical projects to deadline and budget.
* Demonstrate high-level problem-solving, analytical, and troubleshooting skills.
* Demonstrate strong communication and interpersonal skills, with the ability to engage directly with clients.
Benefits
* Opportunities for growth and development.
* A dynamic and collaborative work environment.
* The chance to work with cutting-edge technologies.