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Job no:
Work type: Full Time Permanent
Location: ACT
Categories: Aviation, Accounts
The Organisation
Airservices Australia is a government‑owned organisation responsible for the protected and efficient management of 11% of the world’s airspace and provision of aviation rescue‑firefighting services at Australia’s busiest airports. Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including islands. We keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.
We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.
We’re shaping a once‑in‑a‑century step‑change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.
We encourage motivated individuals who love what they do, value a service‑first mindset and embrace a challenge or two… to explore a career with Airservices.
The Role & The Team
Join Airservices as a Revenue Administrator, where you'll play a key role in managing billing, debt recovery and revenue processes. You'll ensure accuracy, compliance, and efficiency in aviation billing and debt collection while driving continuous improvement. If you're detail‑oriented and thrive in a fast‑paced finance environment, we want you on our team!
Responsibilities
Specific responsibilities will include however not limited to –
- Perform billing processes.
- Process flight billing data from source systems following Airservices’ procedures.
- Maintain customer accounts and aircraft details in reference data.
- Handle and resolve billing queries and exceptions.
- Address customer and internal queries related to billing.
Debt Management
- Process customer payments and accurately record them in systems.
- Communicate with customers regarding billing or accounts receivable inquiries.
- Keep detailed records of debt collection and customer interactions.
- Support preparation of reports on billing and accounts receivable status for internal decision‑making.
Please see the link below to view the full Position Description:
Qualifications
- Strong communication and relationship‑building skills.
- Customer‑focused with a collaborative approach.
- Proficiency in Microsoft Excel; SAP or similar accounting software is desirable.
- Ability to prioritise tasks, manage time effectively and adapt to new responsibilities.
- Problem‑solving skills with the ability to navigate ambiguity.
- Experience in a transactional or back‑office environment (desirable).
- Knowledge of accounting principles and compliance requirements (desirable).
- Knowledge of the aviation industry (desirable).
Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements success‑ful applicants will be required to undertake as part of the recruitment process.
To apply for this position please lodge an application online before applications close 11.55 pm (AEST) Wednesday 26 November
Advertised: 17 Nov :00 AM AUS Eastern Daylight Time
Application close: 26 Nov :55 PM AUS Eastern Daylight Time
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