At our luxury hotel, we strive to create exceptional guest experiences. As a key member of our team, you will play a vital role in ensuring our guests feel welcome and valued.
Duties and Responsibilities
* You will greet guests with a warm and welcoming demeanor, assisting with luggage and valet parking upon arrival and departure.
* Your expertise will include booking transportation arrangements, such as taxis, limousines, and airport transfers.
* You will provide valuable information and recommendations on local attractions, restaurants, and activities to enhance the guest experience.
* Maintaining cleanliness and organization in public areas, including clearing debris and arranging seating, is essential.
* You must be familiar with the hotel facilities and services to effectively assist with guest queries.
What You Will Bring:
* A genuine passion for creating memorable guest experiences that exceed expectations.
* Previous experience in a customer service or hospitality role is highly desirable.
* You possess excellent communication and interpersonal skills, along with a friendly and outgoing personality.
* Strong attention to detail and a proactive approach to your work are necessary.
* Flexibility to work a variety of shift times, including evenings, weekends, and holidays, is required.
Benefits Package:
* Complimentary meal on shift available via our hotel restaurant.
* Employee discounts on accommodation, dining, and lifestyle services.
* Discounted parking rates.
* Paid birthday leave.
* A personalized reward and recognition program.
* The opportunity to work in the heart of Broadbeach, close to beaches, restaurants, and shops.
We value diversity and aim to attract, recruit, and promote diverse talent. If you require any adjustments during the recruitment process, please let us know.