The Role
Reporting to the General Manager of El Questro, the Operations Manager role at Emma Gorge and The Station ensures these iconic properties deliver the exceptional guest services and experiences they are renowned for.
*Please note we have one role available at Emma Gorge and one role at The Station*
As the host and primary point of contact, you will be a natural communicator who thrives on building professional relationships with guests, is highly organised, and brings genuine warmth and rapport to every interaction. This is a role for a passionate, professional, and results‑driven leader who is dedicated to delivering high standards of service in a relaxed outback environment.
Duties
- Be the face of the property, welcoming guests and exceeding their expectations.
- Foster a passionate and professional culture, leading by example and inspiring your team.
- Deliver personalised guest experiences to the highest standard.
- Manage a team of approximately 70 people, overseeing Food and Beverage, Housekeeping, and working closely with Maintenance.
- Maintain exceptional service levels for every guest.
- Oversee financials, including staff rostering, with support from the General Manager.
Skills & Experience
- Proven hospitality experience in a similar leadership role.
- Experience managing guest groups in a fast‑paced setting.
- Excellent time management skills, with adaptability to guest requirements.
- High‑level communication and interpersonal skills.
- Strong knowledge of premium food and beverage offerings.
- Front office experience (highly regarded).
- Proficiency in RMS or similar property management systems.
- A passion for guest service and team leadership, with the ability to train and develop a cohesive team.
Qualifications
- Approved Manager Card, WA Liquor Licensing (essential).
- Food Safety Certificate (essential).
- Manual/Open Driver's License (essential).
- Advanced First Aid/First Aid Certificate (essential).
- Diploma of Hospitality Management or equivalent (desirable).
- Competitive salary package with free accommodation and meals.
- Opportunities for career progression within the company.
- The chance to build and lead your ideal team.
- Leadership role with strong support from the General Manager and Head Office.
- Relocation assistance.
- Access to Employee Assistance Program (EAP).
- Extensive employee benefits, including discounts on flights, accommodation, and car hire.
- Discounts across 300+ G'Day and Discovery Parks throughout Australia.
This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on‑the‑job experience and mentoring.
Discover more to life – APPLY NOW!
This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.
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