**12 Months plus extensions**:
- **Based in Canberra**:
- **Mandatory requirement
- NV1 clearance**
We are looking for Advanced Onsite Technician in Canberra location.
**About the role**:
Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Relatively self-sufficient, acting with some depth of specialization in a given area.
**Role responsibilities**:
- Feedback from customers, Project Manager, Service Lines etc.
- Proven track record working with product authority and external vendor support teams.
- Proven track record of problem resolutions.
- Successful solution designs implemented.
- Evidence of sharing and re-use of knowledge.
- Successful definition, implementation and conformance to processes.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Successful track record of leading small projects.
- Errors with workarounds or fixes provided in a timely manner.
- Successful track record of working with third parties.
- New business secured and successfully implemented.
- Skills matrix up to date with products / systems/ technologies and techniques.
- Contribution to product forums and working parties.
- Up to date personal learning plan available.
Reach out
**to Nikhita Verma** on
**0482 097 658 **or
- ARIS-ZINC offers an end-to-end service approach with a unique combination of expertise in recruiting, IT consulting and payroll services in the Canberra, Sydney, and Brisbane markets. We champion people first, empowering them to take charge of their own aspirations and professional futures._