Credit Control & Debt Recovery Coordinator
Join to apply for the Credit Control & Debt Recovery Coordinator role at HammondCare
Overview
The role of Credit Control & Debt Recovery Coordinator ensures efficient and effective recovery of outstanding debts throughout the organisation while continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances.
Key Responsibilities
- Maintain and support best practice debt recovery procedures
- Educate and enable Care Partners/Admissions/Finance to execute best practice debtor processes
- Support operations and finance team to address customer queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit terms
- Implement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and industry standards
- Monitor and report on debtors and meet the KPI’s
Working Location
Permanent full-time role based at St Leonards with hybrid opportunities.
What We Can Offer You
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave pro rata
- Flexible working options
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and career development opportunities
About You
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- Minimum of 3 years demonstrated experience in an accounts receivable/debt collection role
- Excellent relationship building and communication, verbal and written
- Excellent negotiation skills, with a customer focused approach
- Ability to deliver to KPIs
- Ability to handle sensitive conversations with empathy, patience and professionalism
- Intermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel)
- Ability to work independently and as part of a team
Desirable
- Aged Care industry experience
- Knowledge of Aged Care legislation including the Aged Care Act 1997, Home Care Package Guidelines, Residential Care Manual and Community Care Guidelines
- Experience with accounting and CRM systems, e.g., SUN, SalesForce, Epicor SLS, Fydo, eMR & Coupa
- Experience with Medicare online claiming systems (PRODA)
To Apply
If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact .
Pre-Employment Checks: All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
#J-18808-Ljbffr
📌 Credit Control & Debt Recovery Coordinator
🏢 HammondCare
📍 St Leonards