Utilities Vehicle and Concrete Equipment Product Support Technician
Join to apply for the Utilities Vehicle and Concrete Equipment Product Support Technician role at Jacon Equipment
Utilities Vehicle and Concrete Equipment Product Support Technician
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Join to apply for the Utilities Vehicle and Concrete Equipment Product Support Technician role at Jacon Equipment
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Reporting to the Operations Manager, this position will be primarily responsible for working with aftermarket support for technical needs for Utility vehicle, Concrete pumping equipment, Concrete transportation equipment, stackers and water tanks for mobile equipment nationally sometimes internationally.
You will liaise with the sales team, factory engineering supply chain and the customer of our products. This role with have the excitement of being involved with new equipment going to market and supporting the current fleet operational.
The position does involve travel to mine sites, civil construction sites and other areas where our equipment operates. The expectation of this role is for higher skilled activities to take place for equipment commissioning trouble shooting and fault diagnosis.
Predelivery work and service on occasions will be needed. There is also an active hire fleet where pre-hire and de hire inspections are needed as well as on-site support.
Responsibilities Include
- Technical support to customers internal and external
- Advise and give feedback to the factory from customer feedback
- Training of clients and commissioning of equipment
- Repairs and maintenance based on request form the customers
- On site support for hire fleet
- Pre-Hire and De-hire inspection reports for equipment
- Testing adjusting and fault-finding diagnostic
- Root cause analyses of parts that are failing in the field along with inputs and advice on warranty claims
- Installation of modification kits along with checking installation instructions from the factory
- This role is an active role with a 60-70% field exposure
- Site Maintenance Planning Auditing and Making recommendations on best practice site Maintenance programs
- Building of training material
- Other duties as required
If you are a mechanic working on mobile equipment of a fitter with plant and maintenance experience and like to advance your career, we will train you, if you find the above interesting and working for a growing global OEM excites you and want to be a part of that journey we like to hear from you.
Benefits And Perks
- An opportunity to make an impact with a growing and forward-thinking ASX company.
- A competitive wage reflective of your skills and experience.
- We offer an exciting Employee Benefits Platform that provides access to a range of exclusive discounts on banking, retail and healthcare, as well as novated leasing options.
- Access to a comprehensive health and wellbeing program.
- We recognise and reward employees through our monthly Value Awards Program.
- Continued Professional Development and training.
- Opportunities for professional growth within Maas and the broader Group.
- Work environment where safety is always the number one priority
For further information please email
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Full-time
Job function
- Job function
Management and Manufacturing
- Industries
Machinery Manufacturing
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