Technical and Quality Control Specialist
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Technical and Quality Control Specialist
role at
Allianz Australia
About The Role
Train all new starters and existing team members on our Self-Insurance systems (Solv, Figtree, and SIMS)
Engage with the above platforms to attend training and build training for Allianz on these systems
Assist in reviewing data errors and audit findings for internal QAs and self-audits annually
Attend regulatory workshops, information days, SIRA conferences, as well as the Self Insurance Association events we are members of
Following attendance to the above, then feed all the learning back to the Self-Insurance team and build it into our resource library and training
Review all new claims and any existing that come in to ensure the key compliance is met in NSW for our current and future clients
The same as above for WA and QLD to align them with best practice of Case Management
Provide Technical advice/support to the Case Managers in the team and assist with sign offs on decisions and independent reviews/opinion on controversial compliance concerns
Monitor SIRA guidelines and changes then pass on to the greater team
Review all portfolios to ensure IMP's/RTW plans are specific to the worker
Develop and provide training to the team on specific, holistic IMP's and RTW plans as well as any additional technical requests and Early Intervention importance
Ensure the correct workflows are in place for SIMS, Solv and Figtree. Additionally working with these providers to ensure these workflows are implemented
Track remediation plans and ensure requirements are being met
Assist with the onboarding of new clients and reviewing inherited claims for strategy, data quality and risk assessments.
About You
Bachelor's degree in a relevant field such as Insurance, Risk Management, Business Administration, or a related discipline
Proficiency in Self-Insurance systems such as Solv, Figtree, and SIMS, with the ability to develop and deliver training programs on these systems
Familiarity with SIRA guidelines and compliance requirements for NSW, WA, and QLD, including PIAWE and liability, with the ability to monitor changes and ensure adherence
Expertise in reviewing claims to ensure compliance and aligning claims management practices with best practices in Case Management, including individualized IMPs/RTW plans.
Experience in onboarding new clients and reviewing inherited claims for strategy, data quality, and risk assessments, with the ability to track remediation plans
Strong communication skills for engaging with team members and stakeholders, with the ability to build and maintain a resource library and training materials based on industry insights
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits And Perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Financial Services and Insurance
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