Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
This is a full‑time, "Once in a lifetime" role in our high‑performing and incredibly supportive and fun Service & Warranty team, handling our new customers who have already settled in to their homes.
Responsibilities
* Handle customers who have already settled, undertaking their 90‑day service
* Review customer‑raised items and schedule works prior to attending inspection
* Conduct inspection and perform required works using the tools provided in your company vehicle
* Assess and evaluate all items on the checklist inspections, clearly explaining any disqualified items to the customer
* Log, photograph and update all work via the mobile CRM for each service item, providing concise notes as required
* Ensure all customers receive prompt responses and follow‑up to ensure matters raised are resolved satisfactorily
* Accurately document and report on common construction items found during inspections for product and build process improvement
* Maintain and improve relationships with all internal departments, external customers, suppliers, agents and contractors
Benefits
* Company vehicle, fuel card, iPad, mobile and all tools provided
* Potential to progress into a Metricon Site Manager or Warranty Site Manager role
* On‑going learning and development opportunities
* Well‑being programs, including free flu vaccinations, nutrition and mental well‑being support
* 24/7 access to our LifeWorks confidential support program, including coaching for success
* Exclusive access to building discounts, supplier/trade discounts and retail discounts through our rewards platform
Qualifications
* Trade background in residential construction, ideally carpentry
* Experience in a customer service/contact role
* Working knowledge of Australian Building Codes, standards and regulations
* Ability to read and understand plans
* Professional and proactive approach to all tasks undertaken
This role requires a pre‑employed medical and national police check to be undertaken on the successful applicant.
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