About Aptella:
At Aptella, we're on a mission to empower the Mining, Construction, and Geospatial industries with state-of-the-art technology from the world's leading innovators. Join a dynamic team of over 380 professionals across Australia, Southeast Asia, and New Zealand, and unlock extraordinary career opportunities in a company culture that's as vibrant as it is forward-thinking.
About the Role:
Aptella is looking for a Field Services Coordinator to join their team based in their Archerfield office.
The Field Services Coordinator will be responsible for coordinating all activities of the Field Technical Services Team in the QLD Region. This role ensures smooth communication between the field team and customers, manages daily field service activities, and provides administrative support to the field service team. You'll be the 'go-to' contact for field service staff and customers, ensuring exceptional service delivery while adhering to safety and operational guidelines.
Key Responsibilities:
* Coordinate the field service team, manage schedules, and ensure optimum efficiency.
* Assist with incoming calls, provide technical support, and liaise with customers.
* Manage site-specific inductions and all related paperwork.
* Support internal teams with technical resources, product demos, and customer solutions.
* Ensure compliance with company policies, procedures, and safety regulations.
* Maintain service records, handle invoicing, and manage customer warranties.
* Identify hazards, report incidents, and promote workplace health and safety.
About You:
* Experience working within the Civil Construction sector, including adherence to onsite conditions.
* Strong attention to detail, computer proficiency, and electronic documentation skills.
* Experience with survey, machine control, auto electrical, or design/engineering is highly desirable but not necessary.
* Open driver's license (car), construction white card.
* Excellent communication, interpersonal, and organizational skills.
* Ability to build and manage strong relationships with customers and team members.
* A desire to deliver exceptional customer service with professionalism and a positive attitude.
* Ability to work effectively under time and condition pressure, both independently and as part of a team.
Why Join Aptella?
Our team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.
If you're driven by innovation and excellence, Aptella is the place to grow your career.
We are an equal-opportunity employer and encourage applications from all backgrounds.