This role offers the opportunity to work with a diverse range of customers across various industries.
You will be part of a collaborative team that values communication and teamwork, working together to achieve shared goals.
Flexible working arrangements allow you to balance your work and personal life effectively.
About the Job
This is an excellent opportunity for an experienced IT services desk engineer to provide high levels of service to our customers from a Level 1 and Level 2 support perspective.
As a hybrid role, you will have the flexibility to work from home on certain days, while also having the option to provide onsite face-to-face and remote technical support.
Main Responsibilities
* Provide 1st and 2nd Level support to our customers
* Troubleshoot hardware and software related issues
* Strong technical troubleshooting skills are essential for this role
* Respond to client support tickets in a timely and effective manner
* Log incidents and service requests in the relevant ITSM tool
* Evaluate complex issues and escalate them to the appropriate teams when necessary
* Collaborate with other departments to resolve customer issues
Requirements and Qualifications
* A strong focus on customer service and a broad set of technical skills
* Organized, with great communication skills and attention to detail
* 3+ years IT hands-on experience in a Managed Services Environment
* 2+ years working in a Service Desk environment
* 2+ years providing Onsite customer support
* Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
Benefits
* Bonus leave including birthday leave, Canon Day, and Kyosei Day
* Flexible working arrangements
* Training and development opportunities
* Wellbeing benefits including discounted health insurance and confidential counselling
* Performance Recognition programs
* Milestone recognition
* Canon products at discounted rates
* Education assistance
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.