Posted: 11 July
Offer description
As a key member of our team, you will play a vital role in delivering exceptional service to our customers across various sectors.
We are seeking a highly skilled and motivated Service Advisor to join our team. In this role, you will be responsible for serving as the primary customer contact, ensuring exceptional service delivery across all assigned sectors.
* You will accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
* Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
* A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
* Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
* This is a residential position located in Karratha, offering a generous remuneration package and a location allowance.
In this role, you will make an impact by serving as the primary customer contact, analyzing customer needs, creating and managing work orders, generating service quotes, and scheduling repair and maintenance jobs. You will also collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning. Additionally, you will resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional service to our customers.
