Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.
The Role
Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.
The Role
Handle all accommodation bookings and inquiries via phone, email, and internal systems
Accurately input reservations into the property management system (PMS)
Maximise room occupancy and revenue through effective selling techniques
Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
Maintain a high level of product knowledge to tailor guest experiences
Follow up on special requests and ensure seamless communication between departments
Talent Profile
Ideally You Will Have
Experience executing the reservations function for 4 or 5 star properties
Opera PMS, Opera Reservations, and Siteminder experience (preferred)
Strong time management skills
Experience managing key customer relationships
What We Can Offer You
Attractive pay package
Complimentary dry-cleaning for uniforms
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel's restaurants, bars and café
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development through our globally recognised online university accredited program in partnership with eHotelier
Complimentary duty meal per shift
Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.