Overview
Employment Type: Permanent
Closing Date: 4 Oct 2025 11:59pm
Job Title: Telstra Retail: Customer Service & Sales Consultant
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.
The benefits are competitive and include ongoing training on the latest tech and gadgets.
Additional information about life at Telstra can be explored in the linked resources provided by Telstra.
Responsibilities
Deliver exceptional in-store customer service and guide customers through their Telstra journey.
Identify customer needs and provide customised solutions involving Telstra products and services.
Maintain knowledge of the latest technology and products through continuous training.
Collaborate with team members to achieve store objectives and KPIs.
Engage with customers in a friendly, positive, and resilient manner in a fast-paced environment.
Support customers by solving problems and answering questions related to products and services.
Handle store duties and participate in promotional activities as required.
Locations and Roles
Locations: MORAYFIELD, NORTH LAKES, CHERMSIDE, COOMERA
Multiple Part-Time roles available
Store hours vary – search your store
Qualifications and Attributes
The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed) sales targets and KPIs
The hunger to learn and grow within the role (and beyond)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role
Why Join Telstra
We're on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role with opportunities to develop skills and grow within the organisation.
Hiring and Diversity
We actively seek individuals from diverse backgrounds and abilities. We have zero tolerance for harassment, and we prioritise a workplace where everyone is safe and can thrive. We work flexibly and welcome information about pronouns and reasonable adjustments during the recruitment process.
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