Customer Service Representative
Salary and Benefits:
We offer competitive hourly pay, loadings, and commission incentives. Additionally, we provide a wellbeing programme with life insurance, discounted health insurance, and superannuation options.
Job Description:
In this role, you will be the face of our brand, interacting with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries. Your key responsibilities will include:
* Establishing customer car rental needs by actively listening
* Reviewing ABG's various add-ons and services to determine what best suits the customer
* Communicating rental procedures and guidelines effectively
* Completing rental bookings in a timely, efficient, and accurate manner
* Answering customer questions and inquiries
Required Skills and Qualifications:
To succeed in this role, you will need:
* A full and valid driver's license
* The ability to work in a fast-paced environment while delivering exceptional customer service
* Previous experience within retail, hospitality, customer service, sales, or similar roles
* The ability to follow procedures and adhere to company guidelines and standards
* Comfortable learning and using various computer systems to accurately input rental information
Benefits:
You will also enjoy:
* Hourly pay + loadings + commission incentives
* Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
* Access to Perkbox – discounts and offers with hundreds of retailers and big brands
* Employee discounts on car rental across Avis Budget Group
* Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
* Full training provided to help you achieve your goals & reach your potential