Support Critical Infrastructure
The successful applicant will be part of a team that supports the daily operation of vital systems, ensuring their continuity and efficiency.
Do Meaningful Work That Matters
This role involves working with cutting-edge technology to deliver innovative solutions that protect and advance society. As a key member of the team, you will contribute to solving complex challenges in government, defense, and health sectors.
Job Responsibilities
1. Research problems by accessing internal and external knowledge bases.
2. Perform hardware troubleshooting, repair, replacement, and incident resolution.
3. Plan and coordinate maintenance activities, including upgrades and transitions.
4. Communicate with customers to understand incidents, service requests, or problems.
5. Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program according to Performance Requirements Standards and information details.
What You'll Bring
Equivalent tertiary education and experience in responsibilities outlined above. Working knowledge of ServiceNow/HelpNow (or similar applications). CISSP certificate or equivalent.
Diverse Team Members, Shared Values, and a Common Purpose
A diverse and inclusive workplace where everyone can contribute to meaningful work is essential. We welcome and encourage applications from people with diverse backgrounds, cultures, abilities, and perspectives.
Next Steps
To apply for this role, follow the application link or visit our Careers page. The recruitment process includes virtual and face-to-face interviews, as well as background checks. Applicants must meet International Traffic in Arms Regulations (ITAR) requirements.
We are committed to making our recruitment process accessible to all candidates. Please contact us if you'd like to discuss any additional support during your application or throughout the recruitment process.