About the Role
* The Network Site Reliability Engineer plays a pivotal role in ensuring the stability, performance, and security of our global network infrastructure.
Responsibilities:
* Execute assigned network management operational tasks and requests following established processes, guidelines, and runbooks
* Analyze, troubleshoot, and evaluate existing network setups to recommend improvements
* Collaborate with carriers and service providers to resolve faults, warranty claims, operating system bugs, and feature upgrades and road map activities
* Serve as the primary point of contact for clients on all types of requests generated internally via our monitoring systems or externally from our clients
* Identify opportunities for automation of network operational tasks and processes
* Develop comprehensive automated workflows and procedures to reduce human intervention in existing network infrastructure management processes
* Create and maintain runbooks and knowledge base documentation
* Work with various Infrastructure and Application teams across disciplines to gather requirements and provide guidance through Platform Network services and operations
* Build and maintain network monitoring, orchestration, and automation solutions, including automated inventory reconciliation and remediation, workflow automation, automated network configuration validation, automated network health monitoring, automated alerts handling, and incident remediation
* Evaluate existing processes against industry standards and make recommendations for improvement in security, processes, application time-to-market, and quality
* Document automation processes, network infrastructure details, and all network environment changes
* Assist with managing physical infrastructure equipment in a typical comms/server room, help with remote management and upgrades across Dimensional's global infrastructure, collaborate with Telco vendors and local office and building management when needed
* Monitor the performance of our network infrastructure and develop solutions to address any issues
* Perform regular network infrastructure audits to ensure compliance with best practices and industry standards
* Identify opportunities to automate repetitive tasks and enhance the quality of internal processes
* Frequent overtime work may be required before/after hours and on weekends
* The individual may be required to lift and move/help move heavy comms room network materials/equipment occasionally
Requirements:
* Bachelor's Degree in Computer Science or related field or relevant job experience
* 7+ years of experience in network infrastructure administration and network configuration management
* 7+ years of hands-on experience with 24/7 production network infrastructure operations
* 5+ years of hands-on experience with Cisco routing, including experience with dynamic routing protocols (BGP, EIGRP, OSPF), Cisco switching, including an understanding of VLANs, trunking, and spanning-tree
* Experience with Wireshark or similar tools for packet capturing and analysis
* Strong testing, problem-solving, analytical, and troubleshooting skills with the ability to identify stakeholders, assess their needs, and manage their expectations through effective communication
* Proficient in managing multiple priorities in a dynamic, geographically dispersed environment
* Excellent verbal and written communication skills required for composing and delivering technical presentations or other forms of documentation to various levels of technical and non-technical leaders
* Experience building services with an API-driven approach to enable seamless integration of network tools with various other network-related services
About Us
We are a leader in applying advanced financial science to equity and fixed income investment strategies. Our Technology department designs, develops, and operates with the same science and data-driven pragmatism that goes into our funds. We strive to be an inclusive workplace for all and encourage candidates from diverse backgrounds to apply.
Benefits:
* We offer a variety of programs to help take care of you, your family, and your career
* Comprehensive benefits
* Educational initiatives
* Special celebrations of our history, culture, and growth
Diversity and Inclusion
We believe in providing equal opportunities for all employees and applicants. We recruit, hire, train, promote, compensate, and administer all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle, or any other protected status by applicable law except as otherwise required or permitted by law or regulation applicable to us or our affiliates.