The Prospect
Based from the Gold Coast or Brisbane office locations. This is your opportunity to work for our Apprenticeship Connect Provider (ACP) Division, Australia's largest single provider.
Reporting to the Manager – Assessment Services, you will be responsible for leading, supporting and driving a team of motivated and passionate Assessment Service Consultants to ensure a consistently high standard of customer service, and Assessment Services, to Employers and Apprentices as they provide comprehensive pre-commencement guidance and support to apprentices and employers.
While managing a dynamic team, this role will also be responsible for the preparation and submission of accurate and reliable reports and other documentation required under this program.
Guided by MEGT's Purpose and Values, this customer centric role will closely partner and collaborate with a variety of internal and external customers to support businesses and communities and in turn to create employment solutions that change lives for the better.
MEGT's core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!
About you
This role is ideal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including:
Outstanding leadership and people management skills, with a desire to engage and empower others
Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
Demonstrated experience in formulating and delivering accurate and timely reports and presentations
Professional written and verbal communication skills
Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector
Career development qualifications and experience in, or an understanding of, recruitment practices is desirable
Driver's Licence and ability to travel
MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.
Benefits
Flexible working arrangements
Fully maintained company car
14 weeks paid parental leave
Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
Generous leave entitlements, including 3 paid Christmas close-down days
Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
Corporate travel rates for personal use
Option to buy or cash out annual leave
Salary packaging available (non-PBI)
Ongoing development with study support
Employee Assistance Program (includes Nurse on Call)
Retail and entertainment discounts
Pro-rata long service leave after 7 years
How to Apply
We want to make finding your ME with MEGT accessible and inclusive.
If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at [email protected] or on 1300 634 863.
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📌 Customer Services Manager - Assessment Services
🏢 @
📍 Gold Coast