Parts Advisor Role
Established in the industry for almost a century, our esteemed organization has earned a reputation for excellence. We're seeking an experienced Parts Advisor to join our motivated team.
Key Responsibilities
* Provide exceptional customer service by offering accurate and timely information regarding parts needs.
* Deal with front counter enquiries, both face-to-face and over the phone.
* Locate Cat parts for customers and technicians.
* Follow up and action outstanding jobs related to parts inquiries and customer concerns.
* Perform system-based parts interpretation using various digital and print resources.
* Conduct parts warehousing tasks, including receiving, order picking, and dispatch.
* Ensure adherence to company accounts receivable processes in relation to parts sales transactions.
* Assist with the operation of display areas and maintain stock cleanliness.
Required Skills and Qualifications
To excel in this role, you'll require:
* Mechanical knowledge and a background in earthmoving and/or automotive.
* Exceptional communication skills, coupled with a positive and enthusiastic attitude.
* Experience working on different systems/databases.
* Excellent organizational skills, enabling you to handle multiple tasks efficiently.
* Familiarity with Caterpillar products (desired but not essential).
Why Join Our Organization?
Becoming part of our team will provide you with:
* A supportive environment where you'll feel welcome and valued.
* Access to our Employee Assistance Program and Wellbeing portal, offering resources to promote physical, mental, and emotional wellbeing.
* Opportunities for ongoing career and professional development.
* A competitive salary package, accompanied by various rewards and benefits via our employee platform.
Want to Learn More?
Contact David from our Talent Acquisition Team to discuss this opportunity further.