Experienced Values-driven Receptionist/Admin Assistant at Haven Psychology
Position: Receptionist/Admin Assistant (Full-time)
* pm (Mondays, Wednesdays and Fridays)
* pm (Tuesdays and Thursdays)
Location: Milton, Meanjin/Brisbane, QLD – Starting ASAP/January 2026
Haven Psychology is seeking an experienced, calm, compassionate and reliable full-time receptionist/admin assistant at our Milton practice in Meanjin/Brisbane. Our administration team are as essential and valued as our clinical team. We seek a receptionist/admin assistant with a minimum of 2 years of demonstrable experience within a psychology, allied health, or medical practice, with further training provided for the right person.
Haven Psychology is a leading practice dedicated to compassionate, culturally responsive, trauma-informed, identity-affirming and inclusive mental health services, and professional clinical training and supervision. We are recognised with nominations, shortlists and awards from various sectors, including the Queensland Mental Health Awards, Allied Health Professional Awards and the Queensland Council for LGBTI Health Awards, due to our dedication and focus on complex trauma, sexual and reproductive health, relationship therapy, decolonising mental health, anti-oppressive advocacy, supervision and consulting roles.
About the Role:
* Understanding and maintaining client and practice-wide confidentiality and privacy
* Provide inclusive, accessible, collaborative and compassion-led client services
* Navigating challenges when client expectations cannot be met in the moment, in a trauma-informed and culturally responsive manner
* Excellent trauma-informed and culturally responsive written and verbal communication skills
* Appropriate, respectful communication skills applied to individual client needs.
* Collaborate with psychologists and the leadership team for a seamless client experience
* Diary management for psychologists
* Participate in team meetings, project work and a positive team culture
* Contribute to improving and streamlining administrative processes and procedures
* Experience processing Medicare, NDIS, DVA, WorkCover and private health insurance billing is required at commencement.
* General administration duties include opening and preparing the practice for the day.
About You:
You are a calm, compassionate and reliable administrative professional with a heart for helping people and supporting our psychologists and clients with their goals. This role calls for a strong ability to work efficiently, productively, and collaboratively within team settings and autonomously, managing various administrative tasks and priorities throughout the day.
Key Personal Attributes:
* Professional mindset, integrity, positive attitude, and strong ethical standards aligned with Haven Psychology's values of Hospitality, Inclusivity, Generosity, Integrity, Vulnerability and Authenticity.
* Calmly and collectedly maintain boundaries in high-stress situations
* Prioritise trauma-informed and culturally responsive healing and grace in every interaction with clients and team members
* Model identity-inclusive and affirming interactions as a team member in an anti-oppressive and decolonising practice.
* Demonstrate patience, empathy, compassion and inclusion of diversity, equity, belonging and well-being for those from diverse and marginalised groups
* Ability to 'read the room'. This includes appropriate tone and volume, a gentle-mannered, warm nature and tailored to reduce stress and masking for our clients in every interaction.
* Show and use your initiative, be flexible, able to problem solve and have the willingness to learn and adapt.
* Quick adaptability to unexpected changes or requests whilst maintaining or returning attention to previous tasks. Strong multi-tasking and task-switching abilities are essential.
* Add positively to Haven's unique culture with your own strengths and interests.
* High degree of attention to detail and accuracy, such as differing time zones, written and verbal communication.
* Accuracy over speed is essential. Meticulous means being comfortable with 'slow is fast'.
* Strong organisational skills, including the ability to prioritise workload and meet deadlines
* Ability to work in a busy practice environment and maintain confidentiality
Highly Regarded Skills and Experience:
* Demonstrated ability to work efficiently in a team environment, as well as autonomously where required
* Training in client care and administrative support.
* Mental Health First Aid Training
* Proficiency in Microsoft Office Suite and other relevant software packages
* Familiarity with practice management software (especially Zander, formerly PowerDiary), including various billing procedures
* Knowledge of psychological/medical terminology and processes
Why Join Us?
* Be part of a supportive and dedicated team working in alignment with your values and trusting the strengths of your neurotype and abilities.
* Work with a team that is leading the change into modern psychology.
* A work environment that caters for equity and accessibility. An inclusive culture where you can lower your mask, revel in your queer and quirky nature, literally wear your pride on your sleeve, lanyards and wave your flags
* Opportunities for career development and professional growth.
* Your well-being is prioritised. Haven is meant to be exactly this, a haven not only for clients, but our team. You are important and deserve to be treated with respect.
* A rewarding role in the mental health field, and a chance to make a meaningful impact on the lives of those you encounter.
* We serve our clients who are from the most vulnerable and marginalised communities – culturally and racially marginalised, queer, disabled, and neurodivergent
* We are a dynamic practice of a well-respected and diverse group of Allies, supported by queer and quirky leaders who practice from a servant leadership model. We are heading into another exciting period of expansion and growth – who wouldn't want to be a part of Haven??
Encouragement for Applicants from Diverse Groups and Communities:
We welcome applicants from all diverse community groups. Your unique perspectives and experiences are valued and will contribute to the richness of our practice. We are a diverse team that affirms and values everyone for who they are, including Aboriginal and Torres Strait Islander peoples, those with a disability(ies), mature age, members of the LGBTIQAPSB+ community and people from culturally diverse backgrounds.
Please reach out to Haven's Directors, Michael or Denise, with any reasonable accommodations to enable you to participate in the job application and interview process because of your circumstances by contacting us at or calling
Our Offer:
The salary range is $60-70k + superannuation + 4 weeks of annual leave and 2 weeks of personal leave. Remuneration will be negotiated according to relevant experience, but is well above the Health Professionals and Service Support Award. You get to be authentically you, with Haven's full support.
Other benefits include
* Additional parental leave for birthing, surrogacy or adoption
* Business mentorship
* Mental health support
* Strong, inclusive team culture and support within the team.
About Us:Our Commitment to Culturally Responsive and Trauma-Informed Approaches: At Haven Psychology, all team members are trained to provide culturally responsive and trauma-informed care. Our dedicated clinical team is specifically trained to understand and address the unique needs of clients from diverse groups and communities, working collaboratively to promote healing, meaning and purpose through culturally responsive and trauma-informed practices. Our supportive admin team liaise with the clinical team, GPs, other medical professionals, clients and those supporting clients under third-party consents to ensure the smooth running of client treatment plans as they work towards their goals, minimising client emotional and cognitive labour and energy where possible.
We integrate our values, evidence-based therapies, and inclusive and affirming practices into our policies, procedures and services to ensure they are respectful and effective for all team members, clients and other individuals and organisations that Haven may engage with.
How to Apply:
If you believe you have what it takes to be a valued and respected receptionist/admin assistant at Haven Psychology, please send your resume and a cover letter. In your cover letter, please tell us more about yourself, your passions and areas of interest, your experience, starting availability and suitability to Haven Psychology specifically.
Address enquiries and applications to Michael Bradbrook - Director of Business Operations. We look forward to hearing from you
Please note, although we will only be contacting successful applicants for interviews, you are welcome to ask for feedback from 10 February.