Employee Relations Specialist
Mission Australia invites you to join our team and help create a fair, safe, and supportive workplace so our teams can focus on building brighter futures for people experiencing homelessness and disadvantage.
Key Responsibilities
* Provide clear, practical advice and coaching to leaders and employees on complex ER/IR issues.
* Manage end‐to‐end cases (misconduct, performance, grievances, and non‐work‐related injury/illness) with procedural fairness.
* Lead formal workplace investigations and prepare detailed reports.
* Represent Mission Australia in union discussions and at industrial tribunals and regulatory hearings when required.
* Contribute to written resources, publications and organisational initiatives.
* Support organisational change (closures, transitions, restructures) and present in relevant forums and networks.
* Build strong relationships with stakeholders, acting as a trusted and credible advisor.
* Use HR/ER metrics and workforce data to identify trends, reduce risk and improve operational performance.
* Monitor legislative and case law developments and provide practical insights.
Requirements
* Tertiary qualifications in Human Resources, Employee/Industrial Relations, Law or a related field (post‐graduate study is a plus).
* Strong knowledge of Australian employment legislation and industrial instruments, with hands‐on experience managing complex ER/IR matters.
* Proven experience conducting fair, thorough workplace investigations.
* Ability to coach and support leaders and HR colleagues with a calm, human‐centred, solution‐focused approach.
* Confidence representing the organisation in union discussions and industrial tribunals; enterprise bargaining experience is desirable.
* Skilled at keeping accurate records and producing clear ER reports; comfortable using HRIS, payroll and workflow systems.
* Data‐driven mindset – able to analyse workforce trends to identify risks and improve policies, toolkits and practices.
* Collaborative style and strong stakeholder engagement across HR, Legal, Child Safety, Risk and related teams.
* Commitment to Work Health, Safety and Wellbeing, and to child and youth safety practices.
* Meeting pre‐employment checks: Police Check, Working with Children / Working with Vulnerable People, and NDIS Worker Screening.
Benefits
* Rewarding work – every day you know you're making a real difference.
* Not‐for‐profit salary packaging, reducing your tax.
* Volunteering opportunities.
* Opportunity to purchase additional annual leave.
* Extra leave including Mission Australia Thank You Day and Work Anniversary Day off.
Location & Compensation
Flexible location across Brisbane QLD, Sydney NSW, Adelaide SA, Hobart TAS, Perth WA and Darwin NT. Work‐from‐home options are available.
Salary starting from $120,000 plus super, NFP salary packaging.
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