Requirements
Brief Description
* Deliver exceptional customer service and manage all associated system and administrative processes throughout the customer repair journey, ensuring full compliance with the GICOP.
* Effectively manage hire car arrangements and proactively oversee customer progress within the repair network.
* Resolve level one customer complaints efficiently and professionally.
* Work efficiently to strict deadlines and apply best practice protocols with minimal supervision.
* Support cohesive team initiatives, including workload sharing and balancing, to maintain consistent customer service standards.
* Proactively identify and resolve issues, remove blockers, and make timely decisions to ensure customer repairs are completed on schedule and to a high standard.
* Actively contribute to a positive and collaborative team environment, providing support to colleagues.
* Take ownership of actions, demonstrate an open-minded approach, and commit to continuous learning and development
* Proven experience in delivering exceptional customer service and engagement.
Summary
* Demonstrated ability to effectively prioritise and manage a varied workload.
* A professional demeanour, strong interpersonal skills, and high levels of personal resilience.
* A collaborative team player who actively supports colleagues and embodies our 'one team' values.
* Strong written and verbal communication skills.
* Proficiency in using claims and assessing software packages, with strong general computer literacy.
* Sound analytical and problem-solving abilities.
* Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate within the FSR environment.