Head of Aftersales (Premium Automotive Brand
Head of Aftersales (Premium Automotive Brand
Direct message the job poster from NES Fircroft
Managing Consultant at NES Fircroft | Recruiting Experts in Manufacturing
Head of Aftersales (Automotive)
Global Luxury Automotive Brand – Kuala Lumpur, Malaysia
Are you passionate about luxury automobiles and ready to lead in the premium automotive industry? Join a globally recognized brand celebrated for its performance, innovation, and exclusivity. We are seeking a visionary Head of Aftersales to oversee and elevate our aftersales operations in Malaysia. This is your opportunity to drive excellence and shape unforgettable customer experiences.
What You’ll Be Doing:
As the Head of Aftersales, you’ll lead a team dedicated to providing world-class aftersales support and maintaining the brand’s exceptional standards. Your responsibilities include:
* Develop and implement aftersales strategies to enhance customer satisfaction and drive revenue growth.
* Inspire and mentor a high-performing team to deliver unparalleled service excellence.
* Customer Experience Excellence:
* Ensure premium aftersales service delivery, embodying the brand’s commitment to quality and precision.
* Drive initiatives to strengthen customer loyalty and foster long-term relationships.
* Operational Excellence:
* Oversee service operations, parts management, and warranty processes to ensure seamless performance.
* Optimize workshop efficiency, resource allocation, and turnaround times.
* Leverage cutting-edge technologies and global best practices to improve aftersales processes.
* Analyze customer feedback and implement continuous improvement strategies.
* Manage aftersales budgets, monitor KPIs, and achieve profitability targets.
* Drive parts sales and accessory revenues while maintaining cost efficiency.
* Stakeholder Engagement:
* Collaborate with regional and global teams to align with the brand’s vision and standards.
* Build strong relationships with customers, suppliers, and internal stakeholders.
What You Bring to the Role:
* Proven Expertise: A strong background in aftersales management, ideally within the luxury automotive sector.
* Leadership Skills: Exceptional ability to lead and motivate teams, fostering a culture of excellence and accountability.
* Customer Focus: A passion for delivering exceptional customer experiences and building brand loyalty.
* Strategic Thinking: Visionary mindset with the ability to develop and execute impactful aftersales strategies.
* Technical Acumen: Solid understanding of automotive technologies, workshop operations, and parts management.
* Results-Driven: Track record of achieving financial and operational targets in a dynamic environment.
* Qualifications: A bachelor’s degree in a relevant field; additional certifications in automotive or business management are advantageous.
Why Join Us?
* Iconic Brand: Be part of a globally celebrated luxury brand with a legacy of excellence.
* Dynamic Environment: Work in a fast-paced, exciting, and rewarding industry.
* Career Growth: Opportunities for personal and professional development within a prestigious organization.
* Exclusive Perks: Enjoy unique benefits and access to world-class vehicles.
This is more than a role; it’s a journey to define the future of luxury automotive aftersales in Malaysia. Are you ready to accelerate your career?
Apply Now: Transform the aftersales experience with your expertise and passion.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Transportation, Logistics, Supply Chain and Storage
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