Posted: 19 June
The role
Customer Service Representative | AutoSwift Finance (Sydney)
Australian Non-Bank Lender | Customer-Centric | Fast-Growing | Immediate Start Preferred
AutoSwift Finance is a rapidly expanding Australian non-bank lender specialising in secured car finance. We're looking for a Customer Service Analyst who thrives in a fast-paced environment, enjoys solving customer problems, and wants to build a career in financial services.
If you've got around 2 years' experience in customer service or loan operations — especially in a lender, fintech, or collections environment — this role will feel familiar and rewarding.
Why AutoSwift Finance?
- Join a modern, tech-enabled non-bank lender in the auto finance sector
- Work closely with Loan Servicing, Credit Decisioning, and Collections
- Real ownership of customer outcomes — not a call-centre script environment
- Supportive leadership, strong training, and clear career pathways
- Immediate start available for the right candidate
The Role
As a Customer Service Analyst, you'll be the first point of contact for customers across the loan lifecycle — from servicing to early-stage issue resolution. You'll handle enquiries, troubleshoot account issues, and ensure customers receive accurate, timely, and compliant support.
This role suits someone with around 2 years' experience in customer service, loan operations, or financial services in roles such as Customer Care Specialist, Customer Operations Associate, or Customer Service Representative.
What You'll Do
- Handle inbound and outbound customer enquiries across phone, email, and digital channels
- Support customers with loan documentation, repayments, and account updates
- Identify early hardship indicators and elevate appropriately
- Resolve customer issues with accuracy, empathy, and compliance
- Maintain detailed notes and ensure all interactions meet regulatory standards
- Liaise with internal teams (Servicing, Credit, Collections) to resolve complex cases
- Contribute to continuous improvement of processes and customer experience
- Assist with daily operational tasks and service-level commitments
What We're Looking For
- ~2 years' experience in customer service, loan operations, or financial services
- Experience in consumer lending or auto finance is highly regarded
- Strong communication skills and a calm, professional phone manner
- Ability to multitask, prioritise, and manage time effectively
- High attention to detail and strong problem-solving skills
- Understanding of NCCP, privacy obligations, and hardship indicators (preferred)
- A proactive, customer-first mindset
- Availability for an immediate or near-immediate start
What You'll Gain
- Exposure to the full customer lifecycle in a lending environment
- Opportunities to grow into Loan Servicing, Credit, or Collections roles
- A collaborative team that values initiative and continuous improvement
- The chance to help shape a modern, customer-centric service function
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