Customer Experience Specialist
As a key member of the Bathroom Life team in Healesville, you will be responsible for delivering exceptional customer experiences and providing expert advice on bathroom products. Your primary objective is to support builders, interior designers, and homeowners as they navigate their renovation journey to create their dream bathroom.
About the Role
This exciting opportunity offers a chance to join a dynamic and fast-paced environment where you will work closely with customers to understand their needs and preferences. You will be responsible for assisting customers in selecting the perfect bathroom products, creating and managing customer quotes and orders via email and phone, and utilizing our 3D Planner to bring customers' visions to life.
Your Key Responsibilities
* Assist customers in choosing bathroom products that meet their needs and preferences
* Create and manage customer quotes and orders via email and phone
* Utilize our 3D Planner to visualize customer designs
* Provide exceptional customer service and support throughout the renovation process
Requirements
* Previous experience in retail sales or customer service is essential
* Excellent communication and interpersonal skills are required
* Able to work effectively in a team environment
* Flexible and willing to learn new systems and technologies
What We Offer
* Performance-based bonuses
* Flexibility around shifts
* Paid annual leave
* Continuous learning and development programs
* Generous discounts on bathroom and kitchen renovations
* Reece Boost – offering cashback and discounts on groceries, fuel, insurance, travel, and more
* Paid parental leave
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
About Us
We are a leading supplier of bathroom and plumbing supplies, supporting residential, commercial, and infrastructure building trades across Australia, New Zealand, and the United States. Our success is built on the success of our customers, who provide essential services every day.
Join Our Team
We value diversity and fairness and are committed to providing equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.