Overview
Westpac is hiring a Forecast Analyst, Group Customer Operations. This full-time role is based in Sydney (Kent St), Adelaide (Festival Towers) or Melbourne (Collins St) and sits within the Business Performance team.
What’s the role?
As a Forecast Analyst, you’ll help Group Operations leaders make informed decisions about workforce planning. You’ll translate business change into meaningful forecasting insights, ensuring we have the right people in the right roles at the right time.
Responsibilities
- Translate business change into forecasting insights to support workforce planning decisions.
- Work with data to generate accurate forecasts and scenario analyses.
- Collaborate with cross-functional teams to understand data and reporting needs.
- Ensure forecasts align with business strategies and capacity planning.
What do I need?
We’re looking for someone who’s analytical, curious, and confident working with data to drive business outcomes. You’ll thrive in ambiguity and enjoy making complex information simple and actionable.
- Strong skills in data modelling and analytics, with experience using Excel, Tableau or PowerBI.
- Proficiency in SQL, Python, R or similar scripting languages.
- Ability to interpret large datasets and convert them into clear, compelling insights.
- Excellent communication skills—you can explain technical concepts to non-technical audiences.
- A cooperative mindset and the ability to build strong relationships across teams.
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are some of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates.
- Flexible work arrangements to support work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Opportunities to contribute to the Community through volunteering initiatives.
Create your future today
To get started, click on the APPLY or APPLY NOW button.
We welcome everyone—no matter age, gender, background, or abilities. We also provide additional support for veterans, Indigenous Australians and neurodiverse community members. If you need adjustments during the recruitment process, you can find more information and contact details on the People with Disability and/or needing Accessibility Requirements page on our website.
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📌 Forecast Analyst, Group Customer Operations
🏢 Westpac Bank
📍 Australia