About the role :
We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This senior role is key to managing operational teams, nurturing client relationships, and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence—championing client satisfaction and commercial outcomes.
Our client operates a flexible hybrid working arrangement and is open to considering flexible office attendance for the right candidate.
What You'll Be Doing :
* Supporting the Operations Manager to deliver high-quality pension services.
* Leading and mentoring the Administration Manager to optimize team performance.
* Balancing quality, profitability, and long-term sustainability in service delivery.
* Driving recruitment, resource planning, and HR matters.
* Managing client relationships and overseeing complex scheme projects.
* Delivering strategic change initiatives and operational improvements.
* Contributing to company-wide innovation and system enhancements.
What we're looking for :
* Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
* Strong technical pensions knowledge and project delivery experience.
* Strong leadership skills.
* Excellent communication and problem-solving skills.
Benefits on offer :
* Competitive salary & annual discretionary bonus.
* Flexible hybrid working / office attendance.
* 25 days' holiday (+ buy / sell scheme).
* Matching pension contributions.
* Private Medical Cover & Life Assurance.
* Retail discounts, digital GP access & employee wellbeing support.
* Paid volunteering days and referral bonuses.
If you're ready to lead, shape, and make a difference in the world of pensions, apply today and take your career to the next level.
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