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Job Title: Broker Support Officer - Suncorp Bank
Department: SB Broker Partnerships
Division: Suncorp Bank
Location: Brisbane
About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a Broker Support Officer, you will handle incoming phone calls and manage a dedicated inbox from our Broker network regarding queries related to home lending applications. The Broker Support Team assists Brokers with post-lodgement queries through to settlement, ensuring they are supported at every milestone. In some cases, support may also be required post-settlement for the general maintenance of settled home loans.
This is a phone-based role that works collaboratively with our Broker Partner network while also supporting the broader Broker Partnerships and Home Lending Services teams, including Business Development Managers, Business Development Consultants, State Managers, and Home Lending Assessors.
What will your day look like?
As a Broker Support Officer, you will:
- Prioritise first call resolution in all customer interactions
- Ensure high standards of verbal and written communication across phone and email channels
- Action tasks promptly to meet advertised service level agreements
- Complete all regulatory and company compliance training (CBTs) within required timeframes
- Consistently demonstrate and promote Suncorp Bank's values and culture
- Contribute to a positive team culture and foster strong engagement
- Champion a proactive risk and governance mindset
- Actively identify and manage risk as part of the Bank's first line of defence
- Support Banking initiatives, projects, and deliverables as required
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Higher School Certificate
- Understanding of the Australian Financial Industry
- Experience in Contact Centre or Retail (customer facing) highly desirable
- Banking &/or Lending experience highly desirable
- Demonstrable experience with operational processes and systems (e.g. CBP, Hogan, SunLink, ALLFI etc) highly desirable
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 98585.
Job Posting End Date
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