Your new company
You will be working for a leading global brand that has been producing premium appliances. This company is known for its quality, design and innovation, and has exclusive distribution rights in Australia.
Your new role
As a Sales Support Specialist, you will be responsible for;
* Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).
* Managing inbound telephone enquiries in a timely manner.
* Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.
* Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.
* Assisting with stock take when required and processing cash sales
* Assisting with showroom enquiries/sales and demonstrations.
* Liaising with state agencies where required to achieve sales targets.
* Assisting with processing sales requests from internal teams.
* Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.
* Assisting with e-commerce order fulfilment
What you'll need to succeed
* A passion for sales and customer service
* Excellent communication skills and ability to deal with complex enquiries
* Experience in a sales and inbound/outbound call centre environment
* Experience with Microsoft Office and AS400 (desirable)
What you'll get in return
* $70k + super (depending on experience)
* A flexible work arrangement with 4 days in office (and 1-day WFH)
* Work in a new and modern office space in Alexandria
* A supportive and friendly work environment
* A chance to work with a leading global brand
* Onsite free parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.