About The Position
Navora Travel USA is looking for a Luxury Customer Service Representative to support clients in planning and managing exceptional travel experiences.
This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.
You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.
What You’ll Do
Provide responsive and professional customer support via phone, email, and online messagingAssist clients with leisure and luxury travel reservations, itinerary updates, and special accommodationsCommunicate essential travel details, documentation requirements, and agency guidelinesMonitor bookings to ensure accuracy and follow up to confirm client satisfactionResolve client questions or concerns with care and a solutions-focused mindsetMaintain organized records and update internal systems as needed
What We’re Looking For
Strong communication and interpersonal skillsCustomer service experience in travel, hospitality, or a related field preferredAbility to work independently in a remote environmentHigh level of organization and attention to detailComfortable using digital tools, booking platforms, and communication softwarePassion for travel and creating positive client experiences
Why Join Us
Fully remote position (work from anywhere within approved locations)Flexible work schedule optionsCareer development and advancement opportunitiesTravel-related perks and industry discountsCollaborative and supportive team culture with training provided
Equal Opportunity Employer
Navora Travel USA is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.