Front Desk Co-Ordinator/Dental Receptionist
We are a family owned and managed dental practice in a large facility with spacious treatment rooms, ultra modern fittings and state of art dental equipment in Drouin. We offer all general, cosmetic, full mouth rehabilitation orthodontic treatment, Invisalign and anglealign clear aligners, implants including All on 4 treatments. Our team are innovative, friendly and energetic and they make us who we are.
About the role
We are looking for a savvy Front Desk Co-Ordinator to join our incredible practice. You will play a crucial role in providing outstanding customer service to our patients and the Your Smile Dental team. This role involves a variety of responsibilities including but not limited to patient management, treatment plan co-ordination, staff training, social media management, and fostering a positive work culture.
Key responsibilities
* Lead, train, and develop the Front Office team
* Strive for a 100% filled appointment book for today and tomorrow
* Ability to handle high volume inbound calls
* Coordinate patient scheduling and follow-up appointments
* Greet patients warmly and ensure their utmost comfort during their visit
* Assist in recruiting (when required), induction and training staff, ensuring alignment with job requirements and expectations
* Develop, implement, and maintain policies and procedures
* The ability to multitask multiple priorities at once and have leadership skills
* Ability to work in a fast-paced environment
* Liaise with our Marketing Channels and covert those warm leads into appointments
Qualifications & experience
* Have at least 2 years dental experience – this role is not suitable if you have no Dental Background
* Must be available from 8 to 6:30 all weekdays
* Able to navigate OASIS (Happy to provide training on software)
* Have an understanding of Dentistry to comfortably present treatment plans
* Very organised, multitasked with initiative and well presented
* Proficient in MS Office (Word, Excel, Outlook) and General IT issues
* Be creative and able to create some posts and videos for Facebook/Instagram Marketing
Benefits for you
* Monday to Friday – NO WEEKENDS NO LATE NIGHTS
* Work 4 Days a week to complete full time hours
* Innovative, supportive and friendly team
* Dental treatment (after qualifying period)
* Remuneration will be negotiated on experience and skill level
* Career advancement for the right candidate
* Just opposite the Drouin Train station
How to apply
If you meet the Selection Criteria: please apply for this position by submitting your current resume plus cover letter to:
***************@gmail.com outlining your relevant experience and why you are the ideal candidate for the Front Office Co-ordinator role.
Kind note: We apologise due to the high volume of applications; only shortlisted candidates will be contacted.
#J-18808-Ljbffr