As the first point of contact for IT support, you’ll provide responsive, high-quality technical assistance across a broad range of systems and devices. Key Responsibilities Providing Level 1–2 technical support across hardware, software and network issues Managing incidents and service requests via ticketing systems Supporting Microsoft 365, Windows 10/11 and core applications Assisting with device deployment, onboarding and user account management Troubleshooting AV issues Contributing to knowledge base documentation and process improvement Key Skills & Experience 2 years’ experience in a Service Desk or Desktop Support role Strong troubleshooting skills across Windows environments Experience with Active Directory, Microsoft 365 and endpoint management tools Excellent communication skills and a calm, customer-first approach Ability to prioritise and manage competing request How to apply If you are well suited to this opportunity, we'd like to hear from you. You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.