Technical Support Specialist Role
Raise the standard of care in healthcare by delivering exceptional technical support. Our mission is to ensure our clients can deliver safe and efficient healthcare services.
We are seeking a Technical Support Specialist to join our APAC Customer Support team, troubleshooting and resolving complex application issues reported via the customer portal or phone.
* Diagnose and resolve technical application issues using Microsoft SQL Server with strong T-SQL skills.
* Manage escalations and provide advanced technical guidance to internal teams and customers.
* Perform technical tasks on Cloud and On-Premises customer systems to ensure stability and performance.
* Create and maintain detailed technical knowledge base articles to share solutions and best practices.
* Support planned project delivery through software upgrades, migrations, regression testing, and scripting.
Requirements:
* 1–2 years of experience in a similar technical application support role.
* Proven ability to investigate, troubleshoot, and resolve issues with Microsoft SQL Server.
* In-depth knowledge of technologies including ASP.NET, SQL, VB, C#, XML, HTML5, JavaScript, and JQuery .
* Experience in IT operations supporting a Windows enterprise environment and familiarity with tools such as Zendesk, Visual Studio, and Team Foundation Server.
* Strong problem-solving, communication, and relationship-building skills.