Compensation and Working Hours
$35.76 per hour (includes 25% casual loading). Weekday shifts from 8:00 AM to 8:00 PM with no weekend hours required. Approximately 20–30 hours per week, with capacity to increase to up to 38 hours subject to business requirements. Complete 6 weeks of full‐time training at our Varsity Lakes contact centre, then enjoy flexibility of working from home, office or a hybrid model. Access to extensive benefits including rewards and discounts program and 24/7 Employee Assistance Program.
Responsibilities
* Respond to inbound calls, offering clear and accurate information to assist customers.
* Conduct outbound calls to follow up on enquiries, resolve issues and collect necessary details.
* Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service.
* Keeping detailed and accurate records of customer interactions.
Qualifications and Attributes
* Strong attention to detail and accuracy when interacting with customers.
* Excellent communication skills, both verbal and written, to explain complex information clearly.
* Ability to navigate multiple screens and information systems simultaneously.
* Calm and resilient approach when handling customer enquiries.
* Strong commitment to teamwork and professionalism.
* Proactive mindset, eager to learn and apply feedback.
Requirements for Joining the Team
* Complete a pre‐employment check including relevant security and police clearances.
* Provide evidence of Australian citizenship (Australian passport, birth certificate, proof of citizenship).
* Complete a behavioural and computer assessment.
* Attend an information session describing what it's like to work in a virtual contact centre.
* If you wish to work from home after training, you must supply your own equipment and have a suitable home office set‐up.
EEO Statement
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.
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