Senior Business Analyst - Travel & Digital Innovation Gold Coast, QLD | Award-Winning Travel Company Are you ready to bring your analytical expertise to a fast-paced, digital-first travel business? We're seeking an experienced Senior Business Analyst to join a high-performing technology and product team, based in beautiful Gold Coast. This is your chance to contribute to the transformation of cutting-edge travel booking systems within a well-established and highly awarded travel brand. This role is ideal for someone who thrives in agile environments, understands the customer journey, and is passionate about designing smarter, more efficient solutions. The Role As a Senior Business Analyst, you'll work closely with stakeholders across the organisation to gather and document requirements, map business processes, and support the delivery of scalable, customer-centric digital products. You'll be instrumental in aligning project goals with business strategy while improving the booking experience for thousands of travellers. ✨ What You'll Be Doing Eliciting and documenting business requirements, user stories, and acceptance criteria Creating detailed use cases and process maps to support product development Leading workshops and interviews with key stakeholders to identify pain points and opportunities Acting as a liaison between technical teams and business stakeholders Supporting user acceptance testing and preparing training materials and system documentation Providing thought leadership and BA best practices within the project team About You 5 years' experience in business analysis, ideally within travel, e-commerce, or other digital-first sectors Strong understanding of agile methodologies and user-focused solution design Skilled in stakeholder engagement and business process re-engineering Confident communicator with excellent facilitation and documentation skills Experience with Microsoft Dynamics 365 Business Central is highly regarded UI/UX knowledge and a formal BA qualification are desirable The Perks Major travel discounts through an exclusive rewards program C ompetitive Salary up to $140k Super Career mobility across a portfolio of growing brands Health & wellbeing support, financial advisors, and employee assistance programs Beachfront office location with easy access to public transport and parking Volunteer leave, team events, and a vibrant social culture If you're ready to bring your business analysis skills to an exciting role in the travel tech space, apply now or email your CV to alan@traveltraderecruitment.com.au and take the next step in your career journey.