Chandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria.
The Opportunity:
Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to Friday
Applicants must be prepared to work ongoing rotating shifts between the hours of 8.00am and 8.00pm
Expected hourly pay rate: $35+ mandatory superannuation
Position Duties:
Perform document verification and identity verification on behalf of customers using our Offline Verification services
Perform data entry with a high level of accuracy and attention to detail.
Ensure that the digital support needs of Service Victoria customers and other key stakeholders are met in a timely, effective and productive manner.
Triage, catalogue and follow the support escalation process through to third party providers and other internal Service Victoria teams where necessary.
Suggest continuous improvement of our virtual assistant content based on experience from customer interactions.
Contribute to building and maintenance of our knowledge base and training materials.
Other ad-hoc tasks as required
Preferred applicants will be asked to provide evidence of their qualifications.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.
Successful applicants will be required to provide proof of identity and submit a national police records check.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Pre-employment misconduct screening requirements
If this sounds like the perfect opportunity for you, click the APPLY NOW button now!