1 month ago Be among the first 25 applicantsMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.Job DescriptionThe role of the Senior Project Co-Ordinator - Scams is to provide project management support for the successful delivery of the Scams EDR Program, including all program workstreams and associated projects or initiatives.This Role Includes (but Is Not Limited To)coordinating and supporting program activitiesmaintaining program schedules, registers (e.g. Risks, Actions, Issues and Decisions) and trackers (e.g. budget)coordinating/ preparing program reporting for AFCA Board, AFCA Executive, Steering Committee and other stakeholderssupporting project communicationproviding administrative support to the program team and Steering Committee.This is an initial 12-month fixed term contract.QualificationsExperience in project management and understanding of various project management methodologies, including managing cross-dependencies across large programs is highly desirable.Skilled in using project management software and tools, in particular knowledge of MS Project is desirableStrong problem-solving skills and self-organisationTeam player with the ability to work independentlyExcellent communication skills and ability to influence othersExcellent project planning and proactiveness in identifying risks and issuesExperience in working or delivering business initiatives and/ or projects at AFCA or within the financial sector or government agenciesPersonal resilience with high levels of self and situational awareness, and emotional intelligence.Demonstrated ability to work and deliver to timelines under pressure, effectively managing ambiguity and uncertainty.Additional InformationBOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.Employer of Choice Public Sector and NFP – Australian HR Awards 2023Accredited as a Family Friendly Workplace and Bronze in AWEIHybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.Not For Profit salary packaging benefits.Life at AFCAOur people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!To ApplyIf you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Australian Financial Complaints Authority by 2xGet notified about new Senior Project Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoTechnical Project Manager - Web Security SolutionsMelbourne, Victoria, Australia A$120 - A$130 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoProject Execution Director – Subsurface FacilitiesMelbourne, Victoria, Australia 1 week agoTechnical Business Analyst/Delivery ManagerMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoConstruction Project Director - Health InfrastructureMelbourne, Victoria, Australia 3 days agoProgram and Schools Communications ManagerMelbourne, Victoria, Australia 5 days agoOrganisational Design Specialist or Lead (Senior Consultant or Manager) - People ConsultingMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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