Venue manager

BOUNCE is more than just a workplace - it's a movement. With 6.5 million customers, 3000+ team members & 50 venues across the globe, we're leading the way in action‐adventure entertainment, creating epic experiences that inspire movement, self‐expression & human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.

At BOUNCE, our people bring the experience to life. With world‐class customer satisfaction (NPS) & a reputation for unforgettable moments, we're expanding our impact & creating career‐defining opportunities for those who thrive in a fast‐paced, high‐performance culture.

We believe in progression, connection & impact, whether it's inspiring customers to learn new skills, creating spaces for self‐expression or fostering a workplace where our team can grow, develop & make a difference. Our values - Unity, Accountability, Passion & Keeping it Fresh - guide everything we do, from how we run our business to how we show up for each other.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

Why You'll Love This Role

We are looking for a Venue Manager to lead BOUNCE Belconnen, the home of BOUNCE in the ACT. This is a unique opportunity to take ownership of a well‐established venue that plays an important role in inspiring movement, self‐expression and human connection for thousands of customers across Canberra and the surrounding region every year.

From elite athletes pushing their limits on our Ninja and adventure attractions to Mini BOUNCE sessions that introduce our youngest free spirits to the joy of movement, no two days are the same. You'll lead a venue that brings together people of all ages and abilities, creating experiences that build confidence, spark progression and leave lasting memories.

This is a significant leadership role where you'll lead a team of 50+ team members, including Hosts, Team Leaders and an Assistant Venue Manager. You'll create an environment where people thrive, safety is always front of mind, and every customer experiences the magic of BOUNCE.

Reporting to the Area Manager, you'll have genuine ownership of a high‐volume operation, with responsibility for driving commercial performance, developing future leaders, growing engagement across the team and delivering an exceptional customer experience.

If you're passionate about building high‐performing teams, inspiring progression and bringing the love every day, we'd love to hear from you.

Flex Your Leadership and Commercial Muscle

This role gives you real experience across people, performance and operations. You will:

• Own the performance of a multi‐million‐dollar venue
• Lead, coach and inspire a large, energetic and passionate team
• Develop Team Leaders and an Assistant Venue Manager into future Venue Managers
• Drive sales performance and repeat visitation
• Balance customer experience, safety, labour, revenue and engagement every day
• Build a culture where energy, accountability and progression go hand in hand

What You'll Be Responsible For

As Venue Manager, you will play an integral role in the ongoing success of your venue. You will manage day‐to‐day operations, lead your team, and drive performance across key measures, including:

• Achieving KPIs across sales, labour, safety, venue presentation, customer experience and staff engagement
• Implementing strategies to improve performance and drive results
• Leading sales growth and creating experiences that drive repeat visitation
• Being a visible safety leader, overseeing initiatives and ensuring procedures are followed consistently
• Coaching and developing your team and supervisors so growth is accessible to all
• Reading, responding to, and acting on customer feedback to enhance the guest experience
• Managing expenses and keeping all controllable and variable P&L line items within budget
• Maintaining a clean, safe and high‐quality venue presentation
• Supporting operational tasks including cash handling, customer service, food preparation and food safety compliance
• You will be trained in world‐class customer service delivery and BOUNCE venue management systems to set you up for success and give you the tools to lead with confidence.

What You Bring to the Team

• A strong sense of ownership and accountability
• Proven leadership experience in a fast‐paced, customer‐driven environment
• Experience leading large teams and developing leaders
• A commercial mindset with confidence managing budgets and performance
• The ability to lead, motivate and engage diverse teams
• Clear communication and a calm, solution‐focused approach
• A hands‐on leadership style and willingness to be present on the floor

The Perks of the Role

At BOUNCE, customer experience is at the core of everything we do. We thrive on a team‐first culture where engagement, progression & fun go hand in hand. Whether you're leading a team, developing your leadership skills, or shaping the future of BOUNCE, you'll be surrounded by passionate, like‐minded people who are all about making a difference.

What's In It For You (we could go on... but here's a taste)

• Career Progression & Growth – Be supported by leadership development & personal growth programs.
• Generous Bonus Structure – Earn performance‐based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
• BOUNCE Team Academy – Learn new tricks & skills from the pros.
• A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
• Work‐Life Balance – Work only one weekend day per week & two public holidays a year.
• Paid Parental Leave – Supporting you during life's biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
• Café Discounts – 50% off for salaried team members—because your morning coffee should be stress‐free.
• Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.

Take the Leap!

This isn't just a job. It's a chance to run a high‐energy venue, lead a passionate team, and make your mark inside one of the worlds most dynamic entertainment brands.

If you're ready to lead, inspire and bring the love, we'd love to hear from you. Click on the apply link below and submit your cover letter and a current CV.