Job Highlights
* Full-Time, Permanent – Brisbane location with travel to sites
* Hands‐on and remote IT support across office and manufacturing sites
* Keep systems running smoothly through troubleshooting and user support
About the role
We are looking for a practical, people‐focused IT Field Technician to join our team. Reporting to the Service Desk Manager, you will support office and manufacturing teams across Australia and New Zealand, helping keep our technology running smoothly. This role will initially be based at our Hamilton office, and from April 2027 the position will transfer to our new Murarrie location.
You will provide hands‐on and remote IT support, set up and maintain devices, and help troubleshoot issues. This role offers variety, autonomy, and connection whether on‐site or assisting users remotely.
What you will be doing
* Ensuring all our people go home in the same condition they came to work, safety before production.
* Responding to IT support requests and incidents promptly, with clear communication and accurate documentation in our service desk system.
* Setting up and maintaining hardware, software, and devices—including laptops, printers, routers, and mobile devices.
* Troubleshooting and resolving technical issues to minimise disruption across office and site teams.
* Performing routine maintenance, updates, and system checks to keep systems running smoothly.
* Supporting users with practical, easy‐to‐follow guidance and training.
* Working closely with the broader IT team to escalatory and resolve complex issues.
* Assisting in identifying and addressing risks or recurring issues.
About You
This role will suit someone who enjoys helping people and solving problems and who thrives in both office and manufacturing environments. Adaptability, clear communication, and a calm, practical approach are key.
As a physically present, office‐based position, it also offers the opportunity to work from other sites across our business including Queensland, New South Wales, Victoria, and Perth. Travel is required approximately once per month for short visits, working closely with a supportive IT team.
You will have
* Experience working with IT systems like Windows, Office 365, and Active Directory.
* Confidence supporting hardware and common software issues.
* Familiarity with tools like Intune or similar device management systems.
* Exposure and experience using an IT ticketing system and managing service requests in a timely and professional manner.
* A calm, practical approach to problem‐solving.
* Strong multitasking skills with the ability to balance competing priorities.
* Strong communication skills and a team mindset.
* A current driver's licence and willingness to travel monthly.
* Ability to take part in the rotating on‐call roster every four weeks.
Benefits
* Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave.
* Remote access – Hyne team members are provided laptops and smartphones to improve flexibility and connection regardless of location.
* Flexible working hours with adjustable start and finish times.
* Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed.
* Annual salary reviews – peer and market reviewed salaries to support fairness.
* Private Health Cover discounts – discounted fees & waiting periods waived.
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