Our Sportsbook Operations team is growing, and we are looking for new talent to join us on our journey!As a Sportsbet Operations Executive, you will be a vital part of the team, dedicated to delivering an exceptional experience for Sportsbet clients. In this role, you will provide advanced support to Customer Experience Agents and assist other departments with various operational tasks.Working at our company means being part of a young, international, and fast-paced fintech environment that offers an ideal workplace for those who want to have a real impact on the organization’s growth and crave responsibilities. It also means having lots of fun!Please note that we do not provide work permit support.Your day-to-dayMaximize customer experience by ensuring the site navigation is user-friendly and fastReview and update customer accounts, process settlements and bonusesProvide second-level support for Customer Experience AgentsManage and monitor different country regionsAssist other departments with operational tasksManage offer-related activitiesHandle Sportsbet-specific live incidents (where applicable)Implement necessary changes to support Sportsbet domain managementYour background and mindsetGood knowledge of sportsProficiency in Excel and strong computer skillsExcellent communication skills and attention to detailA team-oriented mindsetExperience in the crypto industry is a plusBenefits for youLearning & Growth: Personal L&D budget, internal and external training, company-wide knowledge-sharing sessions, smooth onboarding through Yolo Takeoff, and numerous career development opportunities.Slice of Yolo: An opportunity to invest in Yolo Group's venture fund, support startups shaping our ecosystem, and grow alongside the businesses you believe in.Wellbeing: Monthly sports allowance, paid wellness days, private health insurance, and mental health support — promoting a balanced work-life approach.Milestones & Moments: Extra paid time off for birthdays, work anniversaries, marriages, your child's first school day, and other milestones.Workplace Experience: Modern offices, top-notch equipment, and all the coffee, snacks, and drinks needed to stay energized, whether remote or in-office.Legendary Events: Annual Yolo Gala, summer parties, quarterly Meet & Mingle, and regular team events to foster team spirit.
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