Overview
EUC / Network Smart Hands Engineer On Call/Casual/Part Time
Location: Australia (Multiple Sites Onsite Support)
* Renmark SA 5341
* Port Lincoln SA
* Modbury SA
* Mt Barker SA
* Victor Harbor SA
* Mt Gambier SA
* Launceston TAS 7250
* Devonport TAS
* New Castle NSW
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Employment Type: Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (Field Support / On-Demand/Casual)
Role Overview
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.
Key Responsibilities
* Provide onsite EUC and network smart hands support for incidents service requests and installations.
* Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.
* Support network device installations such as routers switches access points and cabling.
* Handle hardware replacements upgrades and troubleshooting for end-user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls asset details and work completion reports.
* Coordinate with vendors or third-party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
* 3 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS O365 Active Directory and common desktop applications.
* Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).
* Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).
* Familiarity with ticketing tools like ServiceNow Remedy or similar.
* Excellent communication and coordination skills.
* Must have a valid drivers license and willingness to travel to client sites.
Preferred Qualifications
* Prior experience in Casual/on-demand support engagements.
Work Scope
* On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting
Regional Service Delivery Manager / Project Coordinator.
Required Skills: hardware troubleshooting network support break-fix Active Directory reimaging of laptop communication coordination
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