The RoleThis role provides a great opportunity to drive positive change within our business. This role will lead an effective service desk in line with ITIL standards, putting customer service at the core. You will provide advice, guidance, and ensure resolutions are in line with agreed timescales. You will also be responsible for the technical management of our IT environment.
You will ensure that the root causes of common and recurring incidents are understood and remedies implemented.
DutiesMaintain, manage, and develop the IT Service Desk with 3rd party vendorsEscalate issues to external MSP as requiredDevise, agree, and execute SLAs, standards, and proceduresDevelop and report on service desk satisfaction and usageSet up, configure, and relocate IT equipmentAdminister and maintain a large-scale Microsoft 365 Hybrid environmentDesign, implement, and manage comprehensive mobile device management (MDM) strategies using Microsoft IntuneSupport intranet and other business applications
RequirementsIT support experience ideally with relevant IT certifications or qualificationsWell-developed people and relationship skillsStrong problem-solving abilities, critical thinking, and analytical skillsExperience in deploying and managing Microsoft Intune and Windows AutopilotUnderstanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANsAbility to execute assigned tasks with precision, following established procedures and guidelinesHighly organised approach to project management, task prioritisation, and documentation
BenefitsAt Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.We pay above award rates – because your time and talent are worth morePerformance bonus scheme based on meeting benchmarksBirthday leave – celebrate your special day with a paid day off every yearAdditional leave – enjoy an extra week off each year after 3 years of serviceOngoing learning and development – access programs & study assistance to grow your skills and careerRecognition that means something – be celebrated through monthly awards and our annual team awards program
Organisation DetailsSureway lead the industry in employment services, training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.