Overview
We are seeking an enthusiastic and experienced Learn to Swim Development Manager to lead and deliver high-quality aquatic programs. This is a dynamic, hands-on role suited to a motivated professional who thrives in a fast-paced environment and is passionate about water safety, customer experience, and team leadership.
About the Role
As the Learn to Swim Development Manager, you will be responsible for the overall operational management of our Learn to Swim program. You will lead a team of instructors, ensure exceptional customer service, and drive program growth while maintaining the highest standards of safety and quality.
Responsibilities
* Oversee daily operations of the Learn to Swim program
* Act as the first point of contact for customer enquiries, sales, and memberships
* Manage class schedules, school bookings, and program timetables
* Coordinate and supervise Learn to Swim instructors, including training and development
* Prepare and manage staff rosters in line with operational needs
* Monitor staff qualifications, industry compliance, and child safety requirements
* Ensure all programs are delivered in line with child-safe policies and procedures
* Handle customer and staff enquiries, feedback, and complaints professionally
* Assist with pool deck supervision and instruct classes as required
* Work collaboratively with marketing to promote programs and increase participation
* Monitor budgets and ensure financial targets are achieved
* Oversee equipment ordering and pool program requirements
* Identify and manage Workplace Health & Safety (WHS) risks
About You
* Strong leadership and team management skills
* A friendly, outgoing, and professional approach
* Excellent problem-solving and organisational abilities
* Initiative and the ability to think on your feet
* A strong commitment to customer service and safety
* Minimum 2 years' experience in a management role within the fitness or aquatic industry; experience working with children
Essential Qualifications
* Current First Aid Certificate
* Current CPR Certificate
* Current Austswim Accreditation
* Current Working With Children Check
About us
Balance is owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation, which prides itself on offering exceptional entertainment, accommodation and dining venues across its five clubs, three hotels. Balance takes pride in exceptional service and has state-of-the-art health facilities. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the following perks and benefits:
* Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
* Career: Certificate III in Hospitality, paid traineeships, and leadership programs.
* Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
* Lifestyle: Complimentary gym membership as a Balance employee, discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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