We are looking for a Customer Service Officer to join our team in Rockhampton! Be the friendly face and first point of contact for clients, helping them navigate everything from lodging disputes to license applications and reporting unlicensed work. In this dynamic role, you will also provide key administrative support to our regional team, assisting with stakeholder engagement and ensuring smooth operations. Enjoy a fulfilling role with Monday to Friday office hours in a supportive and collaborative environment. If you are ready to make a difference in the building and construction industry, we would love to hear from you!
About QBCC
The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.
This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.
Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.
About the role
As a Customer Service Officer at QBCC, you will play a vital role in delivering exceptional customer service and providing advice on a wide range of building-related matters, including licensing, dispute management and general enquiries. You will assist customers in navigating QBCC's services, policies and legislation while maintaining current knowledge through continuous training and quality assurance. Additionally, you will support community engagement through marketing, educational events and face-to-face customer service.
This role is office-based and therefore working from home options are unavailable.
Work hours are between 9am-5pm Monday to Friday.
About you
We are looking for a candidate who has a strong understanding of legislation and policies, is skilled in using technology to process and analyse information, and can apply these skills to deliver excellent customer service. If you are adaptable, resilient in the face of challenges and a team player with a commitment to continuous improvement, we would love to hear from you!
How to Apply
Please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the Key Outcomes and Accountabilities and the Candidate Attributes detailed in the attached Position Description.
Why Join QBCC?
* Generous 12.75% superannuation contribution with the option to salary sacrifice
* Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
* Opportunities for career development, training and mentoring
* A friendly, collaborative and supportive workplace culture
Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.