Employment Type
: Permanent Full Time; 38 hours per week
Position Classification
: Administrative Officer Level 3
Remuneration
: $71,072 - $73,287 per annum + Annual Leave Loading + Superannuation
Location
: Royal Prince Alfred Hospital
Requisition ID
: REQ634168
In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia
About The Role
Formed in 1882, Royal Prince Alfred Hospital (RPAH) is a major metropolitan tertiary referral hospital and a principal provider of specialist healthcare. It remains one of the nation's most respected hospitals, with a distinguished history serving the health needs of local, statewide, national and international communities.
This position is responsible for providing high quality administration support, managing phone calls, email requests and data entry for interpreters to the Sydney Health Care Interpreter Service (SHCIS). The SHCIS Service Centre responds to requests for interpreters from hospitals and other District services, across SLHD, SESLHD and other external entities.
Daily Requirements Of The Role
* Deliver high quality customer service in a busy call centre environment, managing both inbound and outbound communication with clients and interpreters.
* Coordinate and schedule interpreter bookings, including managing interpreter calendars, allocating jobs efficiently, and ensuring all diary information is accurate and up to date.
* Apply strong attention to detail when entering booking information, updating records, and managing changes or cancellations to avoid errors and service disruptions.
* Use problem solving skills to manage booking challenges (e.g., interpreter availability, urgent requests, escalations) and provide timely, practical solutions.
* Manage competing priorities in a fast paced environment, balancing call handling duties with booking coordination tasks.
This position will work a 5 day roster between 07:00 to 18:00 weekdays, working full time from the office.
For more information, please view the Position Description.
Ideal Candidate
* Excellent communication and interpersonal skills.
* Ability to work with multiple systems and basic proficiency in Microsoft office applications.
* Clerical experience with demonstrated attention to detail and accurate data entry.
* Experience working in a Contact Centre environment with high call volumes.
Benefits and Perks
* Allocated Day Off each month, paid Parental Leave & Annual Leave loading.
* Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
* Access to free courses, qualifications and coaching via Sydney Education.
* Access to confidential EAP counselling for staff and their families.
* Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
For more information about other benefits, please visit SLHD Benefits.
This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Working for Sydney Local Health District - NSW Health
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:
Sydney Local Health District is committed to implementing the Child Safe Standards.
For more information about SLHD please visit
'Working With Us'
To further connect with us, check us out on LinkedIn.
For enquiries, please contact Melanie Buttsworth via email at
Join the team enriching health in millions of ways every day, apply now
Applications Close: 6 February 2026
For Applicant Support and Information, visit
'Applicant Information'